Office Staff
Customer Service Representatives
Customer service representatives screened for bilingual communication and problem resolution before mobilisation, for call-centre and front-line support roles.
Key Takeaways
- Screened for bilingual (Arabic/English) phone and chat communication
- Covers call-centre, front-line and after-sales support roles
- Available for both ongoing support and seasonal volume surges
Overview
Customer service representatives we supply are screened for bilingual communication and problem-resolution ability, then oriented on your specific product, service and escalation procedure before taking live calls or chats.
Typical Duties
- Handling inbound customer calls, chats and emails
- Resolving standard queries and escalating complex cases
- Logging interactions in the CRM/ticketing system
- Meeting response-time and satisfaction targets
Qualifications
- Diploma or equivalent customer-facing experience
- Arabic/English bilingual communication skills
- Working knowledge of CRM/ticketing systems
Experience Levels
- Entry-level (0–2 years, supervised call handling)
- Experienced (3–5 years, independent complex-query resolution)
- Senior representative (6+ years, escalation and mentoring support)
Industries That Employ This Role
Industries That Employ This Role
Solutions That Supply This Role
Available in all 14 Saudi cities and industrial zones we cover. View All Locations
Frequently Asked Questions
Are representatives screened for bilingual communication?
Yes — Arabic/English communication is part of the standard screening for this role.
Can you scale up representatives for a seasonal volume surge?
Yes — we plan a trained surge pool ahead of your known peak periods.
Are representatives trained on our specific CRM before starting?
Where your organisation provides access, yes — we coordinate system-specific orientation before the start date.
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